Helpdesk
Agile Help Desk for great customer service
Track, prioritize, and manage customer tickets with flexible configurations in the way you want with an amazing kanban view, that provides an overview of your team's workload and check tickets status
Multiple Channels
Allow your customers to submit their tickets through multiple channels
Website form
Live chat
Automated Actions
Create more interaction between Odex and your customers, through design mail forms, and adding a canned response to the live chat, then Odex will automatically send them to customers according to the ticket's stage or when the customer starts a live chat conversation
Service Level Agreements
You can add multiple tailored SLAs within Odex, that match the way you work and help you to achieve customer satisfaction. Then Odex automatically sets the ticket's dedline based on the configuration, considering working hours, days off and weekend, etc., in addition, Odex can send reminders and escalate the ticket in a sequential manner according to SLA's configurations
Self-services
A group of self-services that your customers can do, if they sign-up as a portal user
Follow-Up
The customer can view all his tickets, know the status of each ticket, and view a historical record of all stages that the ticket has gone through
Communicate
The customer can comment and send messages on each ticket through the customer portal
Complaints
The customer can submit a complaint through the customer portal, and Odex will automatically send it to the leader of the support team
Initial Support
You can post customers' frequently asked questions and answers, also creating an E-learning library to share presentation and videos with your customers
For more information feel free to contact us at any time ...